You will find most of the frequently asked questions here.
Goallan is a professional recruitment agency that provides valuable opportunities to job seekers, allowing them to connect with some of the top employers in their respective fields. Our primary objective is to assist employees in successfully finding fulfilling careers that align with their professional aspirations and personal goals. We offer comprehensive support throughout the recruitment process, including resume and interview preparation, to ensure that our candidates have the best chance of securing their dream job. We are committed to developing and maintaining positive relationships with both our candidates and our clients, ensuring that we provide the best possible outcomes for all parties involved.
Our Office address is at 23/31 Keysborough Close, Keysborough VIC 3173. Our office is conveniently located in the Fiveways Business Centre, just behind Officeworks and Super Cheap Auto in Keysborough.
Our business hours are from 10:00 AM to 6:00 PM, Monday through Friday. To ensure optimal service, we kindly request that an appointment is made prior to your visit by calling our hotline on 1300 912 110 or email info@goallan.com.au
* Weekend appointments by booking only.
Regarding our services, we do not charge any fees, as they are entirely complimentary.
When completing a new sign-up application, it is mandatory to bring the required documents for a 100-point identification checklist such as Passport, Driver’s Licence and/or Medicare Card, along with any relevant licenses including Forklift, white card, MR/HR licences etc. Candidates should also provide their resume, Tax File Number, Superannuation details, and vaccination record details.
Yes, however, please rest assured that our team stands ready to offer you as much support as possible. As you fill out your job application on our website, you may include information regarding your previous professional experiences within the designated "Experience" box. Additionally, we encourage you to engage with our team for further consultation and guidance on this matter.
You can submit your resume/CV when you apply for a job on our website or you can express your interest here as well as sending them via email to info@goallan.com.au
Stage 1: Initial Assessment
Stage 2: Completion of Registration Form
Stage 3: Comprehensive Assessment and Selection Process
Stage 4: Application Status Update
Stage 5: Offer of Employment
We will provide you with feedback on any areas that you may need to improve on and keep you on our database of potential candidates for future job vacancies.
You can also speak directly to our recruiting consultants by calling us on 1300 912 110.
Maintaining a professional appearance when reporting to work is imperative. We expect all employees to adhere to the client's uniform policies by dressing accordingly. Attire such as shorts, track pants, and leggings are not permissible. Please be informed that in the event of site-specific regulations, or additional PPE requirements, you will be duly notified upon assignment to a specific job.
While we do not provide uniforms or PPE, it is important to note that our uniform and PPE provisions are tailored to our clients' specific requirements. As a general practice, we recommend a high-visibility top and safety shoes for on-site work. However, it is ultimately the responsibility of the individual to supply their own uniform and PPE.
We specialize in a broad range of industries, including trade & services, warehousing & logistics, manufacturing, food production, technology, finance, and more. We cater to a wide range of job roles, from entry-level to senior management positions.
As per the client's guidelines, it is mandatory for all employees at Goallan Services to accurately record their working hours. This can be done through a manual timesheet that requires daily verification from a supervisor or through a digital tablet provided for the same purpose.
Please note that any errors in your timekeeping may result in payment discrepancies or delays. If you experience difficulty using the tablet for clocking in and out and are unable to utilize the system, kindly inform your supervisor and promptly contact Goallan Services for prompt assistance.
Our pay cycle operates for the duration of each week, commencing on Monday to Sunday. All hours worked during this time frame will be paid the following week on Wednesday, or Friday at the latest. Your Payslip will be sent to you via email. Should you not receive your Payslip by 5:30pm on Tuesday, kindly get in touch with our payroll department before 12 noon to resolve the matter.
We recommend reaching out to our recruiters to discuss any issues or concerns you may have with your job or employer. We are here to provide support and guidance throughout your employment.
If you encounter a task during your presence on the worksite that you perceive to be hazardous or beyond your expertise or proficiency, we strongly encourage you to cease operations. We kindly request that you speak with your supervisor about the task in question, and if there are still any uncertainties, please notify Goallan without delay.
If you find yourself feeling unwell or unable to attend work, please contact us using the number provided. In the event that you are unable to speak with someone directly on the provided number, please communicate with one of our consultants as soon as possible. Additionally, we kindly ask that you provide us with a minimum of two hours notice if you are unable to attend an allocated shift for any reason.
Pay rate is dependent upon the location of one's employment and the particular industry in which one's client operates. The pay scale aligns with the prevailing guidelines set forth by Fair Work Australia/Ombudsmen.