Client FAQs

You will find most of the frequently asked questions here.

Goallan is a trusted recruitment agency that helps clients find top talent to meet their business needs. We provide customized recruitment solutions to ensure that our clients are able to attract and retain the best candidates in their respective industries. Our team of experienced recruiters work closely with clients to understand their recruitment requirements, and we use our extensive network and cutting-edge technology to identify and engage with candidates who possess the skills and experience required for the job. At Goallan, we are committed to delivering exceptional customer service and providing valuable insights to help clients make informed hiring decisions.

Our Office address is at 23/31 Keysborough Close, Keysborough VIC 3173. Our office is conveniently located in the Fiveways Business Centre, just behind Officeworks and Super Cheap Auto in Keysborough.

Our business hours are from 10:00 AM to 6:00 PM, Monday through Friday. To ensure optimal service, we kindly request that an appointment is made prior to your visit by calling our hotline on 1300 912 110 or email info@goallan.com.au

*Weekend appointments by booking only.

We specialize in a broad range of industries, including Trade & Services, Warehousing & Logistics, Manufacturing, Food Production, Technology, Finance, and more. We cater to a wide range of job roles, from entry-level to senior management positions.

GoAllan Services offers a range of benefits, including assigning and managing a pool of workers on a daily basis, accommodating varying client requirements such as providing 1 to 2 candidates per day or up to 20 candidates the following day. We ensure that the candidates we provide have gone through a comprehensive induction program to prepare them for general duties.

In addition, we conduct in-person interviews and comprehensive background checks to determine their viability for work. We also guarantee that all candidates arrive at their worksites on time, whether as individuals or as a group.

Moreover, as a responsible recruiting company, we provide comprehensive management of candidates, payroll processing, and offer the most suitable candidates based on job requirements, allowing our clients to concentrate on their core operations.

We have a rigorous screening process that includes interviews, reference checks, and skills assessments. We also maintain a database of pre-screened candidates.

You can find our full outline process step by step here.

Yes, we offer both permanent and temporary staffing solutions, depending on your requirements.

Yes, we offer full recruitment services which include advertising the job, screening applicants, conducting interviews, and onboarding the successful candidate.

The duration of the recruitment process is subject to the intricacy of the position and the accessibility of qualified candidates. Rest assured that, based on our impressive track record, we are fully confident in our ability to acquire top-notch candidates for your role, with a mere 24 hours' notice.

The cost of our services varies depending on the level of service required and the complexity of the role. We will provide you with a clear breakdown of costs before we begin work with you. For further details, please send us an enquiry about the position and the requirements. Our client services team will contact you shortly to explain about our services and rate charge according to each seeking position.

We offer ongoing support to ensure a smooth transition for the successful candidate into your company and to ensure that they are meeting your expectations. We also provide follow-up services to address any issues that may arise. Our team is available and working round the clock, all hours of the day.

Yes, we can arrange interviews and trials between candidates and employers at any of your convenient dates and times.

We prioritize diversity and inclusion in all our candidate searches and use non-discriminatory hiring practices. Our candidates consist of varying cultures and backgrounds from around the world.

We have an open communication policy and work to address and resolve any disagreements or conflicts between employers and candidates as quickly as possible.

If you are not satisfied with a candidate we have provided, we will work with you to understand your requirements and provide further suitable candidates until you are happy with the hire.

If you are facing any disagreements or conflicts in the workplace, you can contact our recruitment agency company for assistance. We have a team of experienced HR professionals who can help you resolve the issues in a timely and efficient manner. Our team will work closely with you to understand the situation, provide guidance, and help you come up with a suitable solution that benefits both parties. Our goal is to ensure that all parties involved are satisfied with the outcome, and that the workplace environment is harmonious and productive.